Verizon Wireless $30 Upgrade Fee

ALERT-All Verizon Wireless customers, starting April 22, 2012, the company has decided to reward all of its loyal customers by charging you a $30 “upgrade” fee anytime you purchase a new device that is “on contract”. In an effort to get more information, I called Verizon Wireless customer service to inquire as to what the fee was for. After initially being unaware of the fee,  the representative placed me on hold…she eventually came back and responded that the fees are to cover the costs of the “online educational tools”, the “wireless workshops”, and “consultation with experts”.

ME: “Being a techgeek, I do not use any of those services, so surely they can be waived, correct?”

REP: “Uhm, no, not that I am aware of.”

ME: “That doesn’t make sense, I have multiple lines on the account and none of us use or will ever use those services, but you are telling me that I have to pay $30 each time I want to purchase a new device, in addition to the device cost itself? And if I upgrade any phones to ‘smartphones’ that require the minimum $30 a month data plans for a paltry 2GB of data, I still have to pay the ‘upgrade’ fee?”

REP: “Yes.”

ME: “OK, thank you.” (May I have another?)

REP: “Is there anything else that I can help you with today?”

ME: “No thank you, you’ve been helpful enough.”

REP: “Well thank you for calling Verizon Wireless.”

I’m sure the company’s justification is, “Well, everyone else is doing it!” And they are correct, ATT, Sprint, and TMobile all charge “upgrade” fees, but that still doesn’t make it ok. Oh and by the way Verizon, your 4g LTE service still sucks on my Galaxy Nexus and is such a battery drain on the 3g/4g hand off, that I keep the 4g off. FIX IT!

Bottom line: Don’t renew your contract when it’s due and simply go month to month, and buy your device outright.


About jbitzer

Technology Fan

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